1. Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, apply for programs, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, and academic background details.

Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

2. Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system, the Internet service providers utilized, and other similar information.

3. Web Browser Cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

4. How We Use Collected Information

ILM University collects and uses Users' personal information for the following purposes:

• To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
• To improve our site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To process transactions: We may use the information Users provide about themselves when placing an order or applying for a program only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To administer content, promotions, or surveys: To send users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails: The email address users provide for order processing will only be used to send them information and updates pertaining to their order or application. It may also be used to respond to their inquiries, and/or other requests or questions. If the user decides to opt-in to our mailing list, they will receive emails that may include university news, updates, related program or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

5. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures.

6. Sharing Your Personal Information

We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

7. Changes to This Privacy Policy

ILM University has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

8. Google Account and YouTube Data

ILM University uses Google OAuth authentication to allow authorized administrators to connect their Google account with the YouTube Data API for uploading educational course videos to the official ILM University YouTube channel.

We request only the permissions necessary to provide the YouTube video upload functionality. The youtube.upload permission is used only when an authorized administrator initiates a video upload through the ILM University administration panel.

Google Data Retention: Google OAuth access tokens and refresh tokens may be securely stored on our server to maintain the authorized connection and provide the YouTube upload functionality without requiring repeated authorization. These credentials are retained only for as long as necessary to provide the requested service or while the authorization remains active.

Google Data Deletion: Authorized administrators may request deletion of their stored Google OAuth credentials and associated YouTube authorization data by contacting ILM University at ilmuniversitytamil@gmail.com . Upon receiving a valid request, we will delete the stored OAuth tokens from our systems, subject to applicable legal, security, or other legitimate requirements that may require limited retention.

Users may also revoke the application's access through their Google Account settings. Once Google authorization is revoked, ILM University will no longer use the revoked OAuth credentials to access the associated YouTube account.